No surprises on the invoice.

Last updated: 29 October 2026

1. The free plan

The free plan is free permanently, not a trial. It covers one Promise, proved once a month, against one sandbox, with evidence kept 7 days and fair use of 150 Milita turns a month (a turn is one thing you ask Milita, however many steps her answer takes). We don’t collect payment details for it and there is nothing to cancel.

2. Paid plans

Starter is $100 a month. Max 5x is $500 and Max 20x $1,000 a month. Team is from $30 a seat a month, minimum 5 seats; Max 5x seats are $150 and Max 20x seats $300. Fees are billed monthly in advance, in US dollars, excluding applicable tax. Only a kept Promise is billed. Enterprise agreements are annual, invoiced under the order form you sign, and that agreement’s payment, renewal and cancellation terms apply.

3. Credit packs

Credit packs top up any paid plan: 500 credits for $50, 1,000 for $100 and 2,000 for $200, and custom amounts pro rata. They are valid for twelve months and are not refundable once any credit is used.

4. Who charges your card

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, charges any sales tax or VAT, and sends the receipt. Paddle handles customer service inquiries about payment and returns. You manage your card, receipts and cancellation from Settings → Billing in your account.

5. Changing plan

You can move up or down at any time and the change takes effect immediately. Moving up is charged pro rata for the rest of the period. Moving down applies as a credit against your next invoice.

6. Cancelling

You can cancel at any time from Settings → Billing, or by emailing hello@releaseassurance.com. Your plan stays active until the end of the period you have paid for, then reverts to the free plan; nothing is deleted. You can also end our access yourself at any time by revoking the connection’s certificate in Salesforce.

7. Refunds

If we charge you in error, we refund that charge in full. Outside of that, monthly fees already paid are not refunded, because you keep access for the period you paid for. If something has gone wrong, email us before you cancel; we would rather fix it.

8. What happens to your evidence

Cancelling does not delete your Proofs. Each Proof’s evidence is kept for the longer of two windows, the one of the plan it ran under and your current plan’s, so moving down or cancelling never shortens it: 7 days on Free, 14 days on Starter, 30 days on Max, 90 days on Team and 1 year on Enterprise. It is then deleted on schedule, as described on the Security page and in our Privacy Policy.

9. Taxes

Prices exclude applicable sales tax, VAT and GST, which are added at checkout where they apply.

10. Questions

Email hello@releaseassurance.com. We reply within 24 hours.

This page describes our standard terms. If you have a signed agreement with us, that agreement takes precedence.