Billing & refunds

1. The free plan

The free plan is free permanently, not a trial. It covers one Promise, re-proved once a month against a sandbox, with evidence kept for seven days. We don’t collect payment details for it and there is nothing to cancel.

2. Paid plans

Pro is $95 per month. Max starts at $500 per month. Team is $30 per seat per month with a minimum of 5 seats. All are billed monthly in advance, in US dollars, excluding applicable tax. Enterprise agreements are invoiced under the order form you sign, and that agreement’s payment, renewal and cancellation terms apply.

3. Changing plan

You can move up or down at any time and the change takes effect immediately. Moving up is charged pro rata for the rest of the period. Moving down applies as a credit against your next invoice.

4. Cancelling

You can cancel at any time from your account, or by emailing hello@releaseassurance.com. Your plan stays active until the end of the period you have paid for, then reverts to the free plan — it is not deleted. You can also end our access yourself at any time by revoking the connection’s certificate in Salesforce.

5. Refunds

If we charge you in error, we refund that charge in full. Outside of that, monthly fees already paid are not refunded, because you keep access for the period you paid for. If something has gone wrong, email us before you cancel — we would rather fix it.

6. What happens to your evidence

Cancelling does not delete your Proofs. Evidence is retained for the period set on your plan and then deleted on schedule, as described on the Security page and in our Privacy Policy.

7. Taxes

Prices exclude applicable sales tax, VAT and GST, which are added at checkout where they apply.

8. Questions

Email hello@releaseassurance.com. We reply within 24 hours.