Terms of Service

These Terms of Service ("Terms") govern your use of the Release Assurance service and website (the "Service"), provided by Release Assurance Inc. ("Release Assurance," "we," "us"). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Release Assurance is a software platform for Salesforce verification. You connect an approved Salesforce environment and describe the business processes you want protected; the platform authors those descriptions into validated verification plans, executes them through the real Salesforce interface on the schedule you set, and returns reporting, evidence and failure alerts. You operate the Service; we do not staff verification engagements or write automation on your behalf.

2. Plans and early-stage service

The Service is offered on a free plan and on paid plans. The plans available, what each includes, and their prices are published on our pricing page and may change; changes to a plan you are on are communicated in advance as described in Section 12.

The Service is early-stage. Features may change, be limited, or be discontinued, and some may be less reliable than a mature generally available service. We may add, modify, or remove functionality at our discretion, and we will not remove functionality your paid plan is described as including without telling you first.

3. Salesforce access

• You grant access to a Salesforce sandbox using the account you designate for the Service. We do not connect to production orgs.

• We access your environment only to perform the verification you have configured, and we ask you to provide an account with no more access than the Service needs.

• Some features sign a browser running in our infrastructure into your sandbox as the account you designate, so that you can drive it from the Service. What passes through that session, and what we do and do not keep, is described in Section 5 of our Privacy Policy.

• You may revoke our access at any time; once revoked, access ends immediately.

4. Fees

The free plan is provided free of charge and does not require a payment method.

Paid plans are charged at the prices published on our pricing page, or at the prices set out in an order form where we have agreed one with you. You are charged only for a plan you have chosen. We will tell you in advance before a price change takes effect for a plan you are on, and you may cancel rather than accept it. Taxes, where applicable, are additional.

5. Your responsibilities

You are responsible for the accuracy of the coverage you request, for maintaining valid sandbox access, for the configuration and content of your own Salesforce environment, and for using the Service in compliance with applicable law and your agreements with Salesforce and other third parties. You agree not to misuse the Service or attempt to disrupt it or gain unauthorized access to it.

6. Data and intellectual property

As between the parties, you retain all rights to your Salesforce data and business information, including the content of verification plans you create in the Service. We retain all rights to the Service, our software, and the verification engine, including the primitive registry and the models and prompts that turn your descriptions into validated plans. Verification plans you create in the Service are yours; the platform components that author and execute them are licensed to you for use within the Service during your subscription. We may use aggregated, de-identified information to operate and improve the Service.

7. Confidentiality

Each party may receive confidential information of the other. Each party agrees to use the other's confidential information only as needed to perform under these Terms and to protect it with reasonable care.

8. Disclaimers

The Service helps you detect issues in your Salesforce workflows, but it does not guarantee that your workflows are error-free or that every issue will be found. To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied.

9. Availability and limitation of liability

We aim for high availability but do not guarantee uninterrupted or error-free operation, and we are not responsible for issues outside our reasonable control, including Salesforce platform outages. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the claim or, for accounts on the free plan, US$100.

10. Term and termination

Either party may stop using or providing the Service at any time. We may suspend or terminate access for material breach or to protect the Service. On termination, our access to your environment ends and we delete or, on request, return your data and artifacts.

11. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules, except where a different governing law is required by applicable law. The parties submit to the exclusive jurisdiction of the courts of Alberta.

12. Changes

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and communicate material changes through the Service or by email. Continued use after an update means you accept the revised Terms.

13. Contact

Questions about these Terms: legal@releaseassurance.com.