Terms of Service

Last updated: April 20, 2026

1. Agreement to Terms

By accessing or using the Release Assurance platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Release Assurance is a managed continuous verification service for Salesforce workflows. We provide automated testing, monitoring, and reliability reporting for your Salesforce org through browser-based automation. The Service includes the web platform, API, automated test execution, and email notifications.

3. Accounts and Access

• You must provide accurate account information and keep it up to date.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• We may suspend or terminate accounts that violate these Terms.

4. Salesforce Org Access

To use the Service, you grant us OAuth-based access to your Salesforce org with the permissions required to execute automated verification workflows. You represent that you have the authority to grant this access. We will:

• Access your org only for the purpose of executing configured verification workflows.
• Use the minimum permissions necessary.
• Not access, copy, or store your Salesforce business records beyond what is required for test execution. Verification artifacts (screenshots, reports, and video recordings) that may incidentally capture on-screen data are retained per your plan's retention settings and automatically deleted thereafter.
• Revoke access promptly upon termination of your subscription.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to the Service or its systems.
• Interfere with or disrupt the Service's infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to test Salesforce orgs you do not own or have authorization to test.
• Exceed the usage limits of your subscription plan.

6. Subscription and Payment

• The Service is offered on a subscription basis.
• Pricing is based on the scope of workflows covered and the service tier selected, as described on our Pricing page or in your individual service agreement.
• Payment is due in advance for each billing period.
• We may change pricing with 30 days' notice.
• Unpaid invoices may result in suspension of the Service.

7. Managed Service Scope

Release Assurance is a managed service. Our responsibilities include:

• Authoring and maintaining automated verification scripts based on your coverage requests.
• Configuring workflows and pipelines for your approval.
• Running automated verifications on your agreed schedule.
• Providing reliability reporting and incident detection.

Your responsibilities include:

• Submitting clear coverage requests describing the business processes to be verified.
• Reviewing and approving pipelines before they go live.
• Maintaining valid Salesforce org credentials and access.
• Notifying us of significant org changes that may affect verification.

8. Service Availability

We aim to provide high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control, including Salesforce platform outages.

9. Data and Intellectual Property

• Your data: You retain all rights to your Salesforce data and business information. We do not claim ownership of any data you provide.
• Our platform: The Service, including its software, documentation, and infrastructure, is our intellectual property.
• Verification scripts: Scripts authored by us as part of the managed service are licensed to you for use within the platform during your active subscription.

10. Limitation of Liability

To the maximum extent permitted by law, Release Assurance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Release Assurance from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

• Either party may terminate with 30 days' written notice.
• We may terminate immediately for material breach of these Terms.
• Upon termination, your access to the Service will be revoked. We will delete your account data within 30 days of termination. All verification artifacts (screenshots, reports, and video recordings) will be permanently removed no later than 90 days after termination under all circumstances, unless retention is required by law.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-platform notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Travis County, Texas.

15. Contact

For questions about these Terms, contact us at info@ReleaseAssurance.com.